Mindy Chapman & Associates LLC
WORKPLACE TRAINING THAT CLICKS AND STICKS

Clicks & Sticks

Training and Learning

How Clicks & Sticks is different

Attendees First Become Active Participants

Clicks & Sticks® knows that for “attendees” to turn into “learners” they first must become “participants.”  And, to get employees to participate means the training must be highly engaging and completely interactive. 

Training Is Relevant & Memorable

Because everyone is bombarded with information throughout the workday, we know it takes something really “head turning” to grab your employees’ attention and that’s just what our training does best. Our content is customized to your workplace so it clicks with your employees. And, it is a memorable experience so it sticks with them long after the training has ended.

We figured out the secret to successful and effective legal compliance training.  It all starts with Workplace Training That Clicks & Sticks®.

 

Clicks & Sticks Methodology

What Is Clicks & Sticks® Training?

Clicks & Sticks® Training Always Gets Rave Reviews

Now, picture this. Employees are leaving the training.  This time, we 
promise you will be reading something different on the evaluation forms. 
We get these comments all the time:   


“I loved the Clicks & Sticks® active learning process!

Before I knew it, I knew it! ”“A+ training! I had no idea what I didn’t know before. I was a walking lawsuit.  The training is stuck in my head! I’ll be doing 
things differently immediately.” 

“I feel much more confident now to do my job. I feel the 
company really cares about me. Thanks for the session!”

Clicks & Sticks® Training takes complex legal compliance concepts and distills them down into practical and easy to use compliance tools for all levels of the workforce. 

Clicks & Sticks® Active Learning Process

Clicks & Sticks® Training is a proprietary active learning process provided only by Mindy Chapman & Associates LLC. The training is recognized internationally as well as by federal and state compliance authorities for its solid legal content and practical ways that makes the materials click and stick for high retention.

The Benefits

Clicks & Sticks® Training immediately benefits your organization because the customized training is always relevant to the participants’ workplace (so it Clicks) and memorable long after the training ends (so it Sticks). This methodology of compliance training helps organizations avoid liability, minimize risk, retain talent, and create a culture of respect that values diversity and inclusion.

Instant Mastery Of Compliance Skills

Clicks & Sticks® Training helps employees to instantly acquire compliance information, develop and practice their new compliance skills and ultimately demonstrate mastery of the laws and their company’s policies.

 
Highest Return On Investment

Our training provides the highest return on investment of your training dollars because while every organization needs an effective compliance training program in the classroom, it must be sustainable back in the workplace to be valuable.

The EEOC Task Force Report Supports the Clicks & Sticks Methodology to Provide Clients With Tremendous Workplace, Cultural, and Economic Benefits

According to the June 2016 report of the federal Equal Employment Opportunity Commission's (EEOC) Select Task Force on the Study of Harassment in the Workplace, work­place harassment based on sex (including sexual orientation, pregnancy, and gender identity), race, color, national origin, religion, age, disability, and/or genetic information remains a persistent problem. The Task Force Report finds that lIve, leader-led interactive training is the best way to create a culture of fairness and compliance.

The Task Force report addressed how investing in HDRP distribution and training was more than simply an act of direct cost mitigation. Instead, the report detailed the indirect and substantial costs that businesses suffer when harassment of any kind becomes a part of an employer's culture- Noting that most cases of harassment go unreported, the Task Force found that employees who suffer at the hands of that harassment, as well as other employees who witness it, often experience impaired psychological, emotional and physical well-being. The Task Force noted that harassment creates a substantial finan­cial toll on a business — reputational harm, brand negativity decreased employee productivity and business profitability, and Increased employee turnover. The indirect costs are, there­fore, both substantial and immeasurable.

Among many things, the Task Force asserted that harassment and its costs can be reduced if leaders of institutions get out in front formulating and standing behind effective and current HDRP policies to create a culture of compliance, eliminate retaliation to those who report harassment, and to appropriately discipline all policy violators_ The Task Force report also noted that effective HDRP and manager training must be supported at the high­est levels, conducted and reinforced on a regular basis for all employees, and adapted to specific businesses and groups of employees rather than to be "one size fits air

As to training methodology, the Task Force report stated that, where feasible, training should be conducted by qualified, live, and interactive trainers. The Task Force believed that live trainers who are dynamic, engaging and have full command of the subject matter are the most likely to deliver effective training_ Reasoning that since one of the goals of compliance training is to provide employees information about the type of conduct the employer finds unac­ceptable in the workplace, the report, the report also found that it is important for a trainer to provide examples of such conduct, or have individuals portray scenarios of such conduct, and then be able to answer questions. Just as important, the Task Force reported that compliance training teaches supervisors and managers how to respond to a report or observance of harassment. The Task Force concluded that these can be difficult situations and a live trainer is most suited to work through questions with the participants.

Indeed, MCA’s Clicks & Sticks methodology does just what the Task Force has suggested—obtains organizational support at the highest levels, conducted and reinforced on a regular busines, adapted to specfic businesses and groups of employees, conducted by qualified, live, and interactive trainers who are dynamic, engaging, and have full command of the subject matter. As the EEOC Task Force report prescribes, the MCA Clicks & Sticks methodology provides employees with the types of conduct that are unacceptable, gives examples of that conduct, has participants portray scenarious of such conduct, and then be able to answer questions and know how to observe, respond, and report such conduct.

 

Benefits of Clicks & Sticks Training

We Waive All Customization Costs

Why do we waive all the costs associated with customization? Because we think that having your branding on all of the materials and distributing your organization's policies are important to the success of your compliance program. The materials must look and feel like they were created by your business and for your culture.  And, they really are.

Clicks & Sticks® documentation is ironclad and helps prove compliance happened.

•Ironclad documentation

Clicks & Sticks Culture X-Ray Call Included(TM)

Your Branding & Escalation Procedures

Not only will all of the Clicks & Sticks® Training materials have your organization’s branding on it, but they will be customized to your EEO/HR policies, hotline numbers, and escalation procedures.  You get to pre-select which policies you want to distribute at the compliance training. Then, we make sure participants receive them, read them, understand them, and then sign-off on them.

We Quickly Uncover Risks To Preempt Liability

We aggressively uncover all potential EEO risks.  In turn, together we craft clear EEO messages in alignment with your policies and the laws.

The Clicks & Sticks® Culture X-Ray Call Included™ always gives us an historical perspective and understanding of the ever-changing EEO laws and their impact on your organization over the years and up to the day of your scheduled training.

We Make It Our Business To Know Yours

We always conduct a unique Clicks & Sticks® Culture X-Ray Call Included™ for every location prior to the start of any training initiative.  We orchestrate a multi-disciplinary conference call, in advance of the training, with your stakeholders to ensure we understand your worksite’s EEO-related policies and issues and the impact both have on your compliance program and culture.  

Only Mindy Chapman & Associates has the unique list of 25 Clicks & Sticks® Culture X-Ray Questions™ that are related to the specific compliance course(s) you select for your executives, managers, supervisors, leads, and/or employees.  

WHY BRINGING IN BAD TRAINING CAN RUIN YOUR CAREER?

Picture This

Your employees are leaving today’s compliance training.  You see them tossing their training materials in the trash.  You look at their written evaluations and read:

"Boring!""Was that a joke?" "What a waste of time."

Ouch!!  But, we know this happens all the time because we hear about it from new clients.  If you are the one responsible for bringing compliance training into your organization, then you know by now this scene is one of your worst work nightmares come true. 

The Bad Taste of Bad Training Is Long Lasting

As a professional, bringing in bad training can destroy your credibility, harm your approachability, and create corporate liability.  Bad training filled with dull legalese leaves an awful taste in attendees’ mouths.  And, that bad taste lasts a very long time. Unfortunately, this leaves you and your team associated with a major negative training experience that is difficult to overcome. 

Results Of Good Training

When it comes to compliance training, you don’t want employees remembering “how bad it was.”  You want them remembering your policies, your reporting procedures, who are their strategic partners to go to as resources, and how to behave respectfully in the workplace. You want employees to develop EEO antennas to prevent misconduct and EEO reflexes to automatically respond in accordance with your organization’s compliance policies.

Clicks & Sticks® Training Always Gets Rave Reviews

Now, picture this. Employees are leaving the training.  This time, we 
promise you will be reading something different on the evaluation forms. 
We get these comments all the time:   

“I loved the Clicks & Sticks® active learning process!


Before I knew it, I knew it! ”“A+ training! I had no idea what I didn’t know before. I was a walking lawsuit.  The training is stuck in my head! I’ll be doing 
things differently immediately.” 

“I feel much more confident now to do my job. I feel the 
company really cares about me. Thanks for the session!”

Course Descriptions


Workplace tools for managing the law

This highly engaging and interactive compliance course provides all managerial and supervisory employees with the opportunity to acquire, practice, and master the daily workplace compliance tools they need throughout the course of the employment relationship from hiring through termination based on federal, state and local laws and U.S. Equal Employment Opportunity Commissions (EEOC)
regulations and guidance.

The training also focuses specifically on your organization’s employment and HR policies including your critical reporting and escalation procedures that facilitate centralized compliance. 


INDIVIDUAL EEO TRAINING

PLACEHOLDER


WORKPLACE TOOLS FOR CONDUCTING EFFECTIVE WORKPLACE INVESTIGATIONS

This highly engaging and interactive compliance course provides HR Professionals with the opportunity to acquire, practice, and master effective investigation skills from the beginning to the end of the process. The topics covered in the training course include understanding why investigations are important, when you must investigate, how to choose an investigator, how to develop and implement an investigation plan, how to conduct interviews of the complainant and the accused, how to prepare for witness interviews, how to take interview notes, how to draft the final investigative report, and taking effective remedial action.  HR Professionals will learn when it is best to engage outside investigators and the special disclosure rules that need to be addressed under those circumstances.

 



WORKPLACE TOOLS FOR PREVENTING HARASSMENT DISCRIMINATION & RETALIATION

This highly engaging and interactive training is tailored specifically 
to your harassment, discrimination, and retaliation prevention policies and federal, state and local laws.  The training provides participants with the opportunity to acquire, practice and master the skills they need in daily situations, based upon their legal obligations to prevent harassment, discrimination, and retaliation.


WORKPLACE TOOLS FOR CALIFORNIA AB1825: PREVENTING SEXUAL HARASSMENT & OTHER FORMS OF HARASSMENT, DISCRIMINATION & RETALIATION

This highly interactive and engaging compliance training course provides supervisory employees with the critical and practical harassment, discrimination and retaliation prevention tools needed to protect your organization from employment law liability under California AB 1825 as well as helps support a culture that respects diversity and inclusion.  During this time, participants will have the opportunity to ask questions of a knowledgeable instructor about sexual harassment issues as well as other forms of harassment, discrimination, and retaliation.



workplace tools to understand data breaches and to enhance data security

This highly interactive and engaging training focuses employees on the most current risks associated with data hacking, phishing, and ghosting and the tools to recognizing the risks and working with your IT and HR Professionals to minimize the risks and mitigate any damage caused by data security breaches.

WORKPLACE TOOLS TO UNDERSTAND DATA BREACHES AND TO ENHANCE DATA SECURITY

This highly interactive and engaging training focuses employees on the traps for the unwary in composing, responding to, and circulating email, appropriate email communications etiquette, and recognizing improper email intrusions.



WORKPLACE TOOLS FOR PREVENTING HARASSMENT DISCRIMINATION & RETALIATION FOR MANAGERS, SUPERVISORS & EXECUTIVES

This highly engaging and interactive training is tailored specifically to your harassment, discrimination and retaliation prevention policies and federal, state and local laws.  The training provides participants with the opportunity to acquire, practice and master the skills they need in daily situations, based upon their legal obligations to prevent harassment, discrimination, and retaliation and follow their organization’s reporting procedures once “on notice” of conduct that potentially violates company policy.


WORKPLACE TOOLS FOR LEADING WITH DIVERSITY & INCLUSION

This highly interactive course provides all employees with the critical and practical skills needed to increase awareness regarding the benefits of a diverse workforce and to respect the talents of individuals they work with every day.  This course gives participants the opportunity to acquire, practice, and master the inclusion workplace tools needed in everyday situations, based specifically upon your culture, your business, and your commitment to diversity.


DIVERSITY AND INCLUSION: A CONVERSATION ABOUT US

Used to support attorneys in mandatory continuing legal education, as well as to jump start diversity and inclusion initiatives, this highly interactive and engaging session focuses all employees on recognizing implicit bias that they may carry, the economic, legal, and social benefits of creating a diverse and inclusive culture, and the types of initiatives that lead to that culture in your organization.